# Sub-Processor List

## List of Sub-Processors

Effective: 24 September, 2025

Mandatory:

- **Twilio, Inc., USA, Telephone Platform.**
  - Delivery of phone calls, SMS, Chats, and WhatsApp messages and the storage of call history records, mixing of audio, and storage of call recordings and messages.
  - Twilio’s list of Sub-Sub-Processors is available (as at the date of this Agreement) at [twilio.com/en-us/legal/sub-processors](http://www.twilio.com/en-us/legal/sub-processors)

- **Amazon Web Services, Inc., USA, Cloud Hosting Provider.**
  - Hosting the Spoke solution, storage and processing of information, storage of call history records, call recordings and provision of AI Services. USA
  - Amazon Web Services’ list of Sub-Sub-Processors is available (as at the date of this Agreement) at [amazon.com/compliance/sub-processors/](https://aws.amazon.com/compliance/sub-processors/)

If Customer chooses to send Provider Personal Data via a support ticket:

- **Zendesk, Inc, USA, Customer Support Platform.**
  - Customer support requests and trouble tickets.
  - Zendesk’s list of Sub-Sub-Processors is available (as at the date of this Agreement) at [zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy](https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy)

If Customer chooses to activate certain services:

- **ai, Inc. USA, Data Integration Platform.**
  - An optional service that transmits/syncs information between Spoke Phone and a cloud application (such as a CRM) as chosen by Customer.
  - ai’s list of Sub-Sub-Processors is available (as at the date of this Agreement) at [tray.ai/sub-processors](https://tray.ai/sub-processors)
- **Anthropic, PBC, USA, LLM Provider.**
  - Optional AI Services.
  - Anthropic’s list of Sub-Sub-Processors is available (as at the date of this Agreement) at [anthropic.com/subprocessors](https://trust.anthropic.com/subprocessors)

Depending on which Spoke group company the Customer/you are contracting with, other members of the Spoke group may act as Sub-processors. The Spoke group companies are as follows:

- **Spoke Network Limited, New Zealand**
- **Spoke Network Inc., USA**
- **Spoke Phone Limited, New Zealand**

Each Spoke group company may, when acting as Sub-processor for another Spoke group company, use the companies above as Sub-Sub-Processors.

## Previous Versions

- N/A