Auto call QA and coaching for regulated teams on mobile and at the desk.
The Problem with Today's Call QA Platforms
Traditional Call QA and coaching methods can't see the full picture — and what they miss is costing you.
Mobile calls are completely invisible
Most QA tools only connect to your contact centre. Every call your team makes from a mobile phone goes completely unreviewed, unscored, uncoached.
You're reviewing a fraction of what matters
Most teams review just 1–2% of calls. That's not quality assurance. That's guessing. The compliance risks and missed opportunities are in the 98% nobody's listening to.
Humans Aren’t Consistent
QA depends on human judgment. Different reviewers or the same reviewer on a different day will score the same call differently. Bias creeps in. Standards drift.
You Can’t Fix What You Don’t Hear
When most conversations go unreviewed, compliance risks slip through and revenue opportunities get missed.
Most teams review just 1–2% of calls. And 0% of the ones happening on mobile phones.
Review 100% of Conversations — Automatically. Including Mobile.
Enlighten reviews every conversation your teams have, whether that's in your contact centre, at the desk, or on a mobile phone in the field.
01
Apply Your Standards, Automatically
Every conversation is reviewed and scored against your playbooks, policies, and expectations — within seconds of the call ending.
02
Make Your People Better — Without the Heavy Lifting
Enlighten creates personalized coaching plans in your company voice, giving every manager a clear, consistent way to coach.
03
Free Your Managers to Actually Manage
Managers and compliance teams stop spending hours listening to calls — and start focusing on people, performance, and risk.
04
Close the Mobile Blind Spot
Most QA tools stop at your contact centre. Enlighten doesn't. Every mobile call is captured, reviewed, and scored — the same way, to the same standard, as every desk-based conversation.
TRUSTED to power over 5 MILLION CONVERSATIONS EVERY WEEK
Proven results
Teams using Enlighten see immediate improvements in performance, compliance, and cost.
100
the average
45
the average
15
the average
95
the average
70
the average
80
the average
Works with your existing phone system, contact center, and call providers.
Spoke integrates with your CRM, compliance, HRIS, and other systems — so conversations and coaching connect seamlessly to the rest of your business.
Calls happening on mobile phones are often the ones that matter most. Spoke reviews all of them.
FAQS
How is Enlighten different?
Enlighten does not learn, it does not require training, it does not need your continual tuning – Enlighten is designed to be the same – every time.
Enlighten’s job is to review conversations with a consistent lens, creating insights that are infused with your company’s DNA.
How much training data do we need to provide Enlighten?
None. We build AI models just for your company to capture how your unique business works. There is no training data required.
How does Enlighten protect my data?
All data is securely stored and processed with strict privacy controls, ensuring your information is protected at every stage.
Can Enlighten integrate with my existing systems?
Yes. We integrate to most phone systems, contact centers, voice providers, and more. Enlighten supports voice calls, meetings, and transcribed conversations.
How long does typical implementation take?
Your effort is about 5hrs per team. Overall it takes about two weeks depending on the number of teams you have.